Pick the channel that works for you.
Each line is staffed by a member of our team — same people across email, phone, and chat. No call queues, no script to follow.
Best for detailed requests and anything you'd like in writing.
Quick questions and in-stay requests, in real time.
Reservations
Talk to the team that handles bookings, modifications, and rates — over WhatsApp.
Concierge
On-the-ground support for guests during their stay — restaurants, transfers, anything you need.
A relationship, not a transaction.
Our team is small by design. When you reach out, you talk to someone who knows our properties, knows the cities, and is empowered to make decisions on the spot. No call queues, no scripted replies, no waiting days for a confirmation.
Whether you're planning your first trip to Morocco or you've been with us for years, the same standard applies: respond quickly, explain clearly, and treat every request as if it were our own travel.
Tell us a little about your trip
We'll route your message to the right person on our team and reply within a few hours.
When and where to find us
Our office and concierge desks are open daily. Outside of those hours, urgent in-stay requests are handled by the duty manager at each property.
- OfficeCasablanca, Morocco
- HoursMon–Sat · 9:00 AM – 11:00 PM
- Response timeWithin 10 minutes on business days