Pick the channel that works for you.
Each line is staffed by a member of our team — same people across email, phone, and chat.
A relationship, not a transaction.
Our team is small by design. When you reach out, you talk to someone who knows our properties, knows the cities, and is empowered to make decisions on the spot. No call queues, no scripted replies, no waiting days for a confirmation.
Whether you're planning your first trip to Morocco or you've been with us for years, the same standard applies: respond quickly, explain clearly, and treat every request as if it were our own travel.
Tell us a little about your trip
We'll route your message to the right person on our team and reply within a few minutes.
When and where to find us
Our office and concierge desks are open daily. Outside of those hours, urgent in-stay requests are handled by the duty manager at each property.
- OfficeCasablanca, Morocco
- HoursDaily, 9:00 AM – 11:00 PM (GMT+1)
- Response timeWithin a few minutes